Repairs and contractors

Reporting a repair

A repair can be reported by staff on the Repairs screen, by a tenant through the tenant portal, or through a repair link for the property. Everything lands in one place.

Triage

The system suggests a category and urgency. A person confirms. Emergencies are flagged on the dashboard.

Jobs

When work is needed, create a Job for the repair. Ask contractors for quotes, compare them, and assign one. The system checks the contractor's insurance and qualifications are in date.

Approval

Spend above a limit needs approval. The limit can come from the user's own approval limit, a policy you set, and the landlord's agreement. Landlords can approve from a secure emailed link without signing in.

Contractors

Add contractors with their trades, areas and rates. A contractor with expired insurance can be flagged. They can have their own portal to accept jobs, book visits, upload photos, and send quotes and invoices. See Portals.

Boards and planned work

The Repair board shows work by stage. Planned maintenance raises repeating jobs on a schedule, such as boiler servicing.

Software assistance, not legal advice. Still stuck? Ask us.